The Recovery Services Manager is responsible for leading the day-to-day operations of Isuarsivik’s recovery programs while ensuring the delivery of high-quality, culturally grounded, and clinically sound services to guests. This role encompasses program coordination, staff supervision, policy oversight, and cross-departmental collaboration, all carried out with a commitment to Inuit values and the continuous improvement of care.

• Plan, coordinate, and oversee the logistics and activities of Isuarsivik’s healing and recovery programs in close collaboration with the Inuit Values and Practices Manager.
• Provide leadership, guidance, and clinical support to the team of Recovery Counsellors, promoting best practices and a high-quality guest experience.
• Supervise and support the Recovery Coordinator and Attendants Coordinator in the execution of their duties.
• Ensure the consistent application of organizational policies, procedures, and standards related to human resources, finance, administration, and service delivery.
• Identify staffing needs and participate in all stages of recruitment, selection, onboarding, orientation, and retention of Recovery team staff.
• Ensure high-quality documentation and case management practices, including guest files, progress notes, follow-up records, and data entry requirements.
• Participate in accreditation processes and quality assurance initiatives, including those led by Accreditation Canada and the Quebec Department of Health and Social Services.
• Manage employee performance, attendance, and workplace issues in collaboration with Human Resources.
• Monitor incidents, complaints, and critical events and ensure appropriate follow-up and reporting.
• Collaborate closely with other departments to ensure the delivery of safe, integrated, culturally relevant, and high-quality services.
• Prepare reports, statistics, and other documentation required for operational planning, quality improvement, and organizational accountability.
• Identify operational risks and service delivery challenges, and work proactively with leadership to implement appropriate solutions.
• Facilitate or assist in individual, family, and group therapeutic activities, when needed.
• Perform other related duties as assigned by the Director of Programs.

Education

• University degree in a discipline of social intervention.
• Specialization in addictions.
• Completion of a management program is considered an asset.

Work experience

• 2 years in a management position in the field of social intervention.
• 5 years as an addiction counsellor.
• Candidate must be a certified addictions counsellor.

Knowledge and Skills

• Strong cultural humility and respect for Inuit values and ways of knowing.
• Compassionate, empathetic, and guest-centered approach.
• High level of professionalism, integrity, and accountability. Strong leadership and team supervision skills.
• Ability to coach, mentor, and support multidisciplinary staff.
• Strong organizational and project coordination skills.
• Excellent communication and interpersonal skills.
• Ability to build collaborative relationships across departments and external partners.
• Strong problem-solving, decision-making, and conflict resolution abilities.
• Ability to manage multiple priorities in a fast-paced environment. Personal and professional experience in a northern and cross-cultural setting.
• Maintain a healthy lifestyle and demonstrate behaviors consistent with the values of wellness and recovery.
• Ability to work outside standard office hours.
• Knowledge of Microsoft Office Suite including Teams, Word, Excel and Outlook.
• Candidate must be willing to submit to a criminal records check.

Language

• Ability to read, write and speak English is mandatory.
• Ability to read, write and speak Inuktitut is considered an asset.