Guests

• Assist in the intake process of guest applications.
• Completes the intake process when arriving at the Centre with assigned guests upon arrival.
• Assess stages of withdrawal and report any concerns regarding intake assessment results to supervisor if needed.
• Assist guests in identifying potential problem areas, setting goals and aftercare plans.
• Ensure guests respect their commitment to the recovery Centre rules, participating in the treatment program as per their engagement upon arrival and are aware of the consequences of non-participation.
• Address guests’ concerns and discuss them with recovery team if needed.
• Undertake and oversee periodic room checks for cleanliness and/or prohibited substances.
• Advise supervisor of concerns relating to guests and/or activities at the Centre.

Guest Files

• Manage and maintain guest files, records and reports.
• Oversee maintenance of a complete file on each assigned guest which includes (running record regarding guest behaviour, attitude, activities and progress for the entire stay at the Centre).
• Ensure Recovery Counsellor’s are keeping guest files updated and within the norms of the charting process and approach.
• Maintain strict guest confidentiality.

Facilitation Skills

• Prepare the Centre (classroom, supplies, activities etc.) for the new cycle.
• Deliver program information according to the developed program.
• Ensure the guests understand the presentation/lecture and material.
• Observe and participate in group discussions and counselling with guests.
• Plan, implement and participate in group activities in conjunction with the other departments.
• Organize guest transport when required.

Management

• Oversee, and assess Recovery Counsellor’s day-to-day facilitation of groups and individual counselling.
• Prioritize practical integration and liaising with Inuit Values and Practices Department (Youth Coordinator/Culture Coordinator/Cultural Counsellors) related to the adult & group services.
• Lead daily coordination of the recovery programming/group planning with the Recovery counsellors and affiliated teams.
• Work collaboratively within the Recovery team to support and create intervention plans.
• Work with the Inuit Values and Practices and Recovery teams to develop extracurricular activities for the program guests.
• Work with the Recovery Program Manager on linkages with external providers who also are involved in the program’s planning, scheduling, liaising.
• Participate in the self-assessment process with the Recovery Program Manager for employees.
• Participate in the delivery of training to all staff related to clinical pursuits along with the Recovery Program Manager.
• Train new employees in the day-to-day functions of their job.
• Attend regular supervision meetings with the Program Manager.
• Guide and coach the support staff in order to ensure guests are supported.
• Ensure that the assessments and interventions conducted are based on best practices.
• Promote the development of professional qualifications of the Recovery Counsellors, Attendants and support staff through continued communication with the Recovery Program Manager, Inuit Values and Practices Manager and Attendants Coordinator.
• Assist Recovery Program Manager to ensure program compliance with mandatory reporting laws, incident reporting, ethical guidelines and other reporting guidelines as required.
• Responsible for scheduling the staff, including counsellors, negotiating absences and replacing such staff, in all of the recovery department.

Teamwork

• Attend daily team meetings and provide constructive feedback to other counselling staff.
• Debrief daily with counselors and inform evening attendants of any major issues/concerns prior to their shift.
• Complete and submits required incident reports to supervisor.
• Maintain confidentiality of staff and guests verbally, written, and on social media platforms.
• Participate in on-call shifts rotation during the cycle.
• Other duties as assigned by management.

Education

• University degree, preferably a Masters’ level, in a discipline of social intervention.

Work experience

• 1 year of experience as supervisor or coordinator.

Knowledge and Skills

• Strong communication (both oral and written) skills.
• Good planning and organizational skills.
• Excellent interpersonal skills including the ability to use tact and diplomacy and work under pressure.
• Willingness to receive coaching.
• Able to use all common office equipment including computer, projector and Microsoft Office suite.
• Ability to work independently and as part of a team.
• Promotes and maintains a healthy lifestyle in the community.
• Maintain the highest levels of confidentiality and professionalism.
• Ability and willingness to maintain confidentiality.
• Self-reliant, good problem solver and results oriented.
• Personal and professional experience in a cross-cultural setting.
• Candidate must be willing to submit to a criminal records check.

Language

• Ability to read, write and speak English are mandatory.
• Ability to read, write and speak French is considered an asset.

*Candidates with ability to read, write and speak Inuktitut will be prioritized.